We were an early adopter of TripIt about 7 years ago. It’s been a love/hate relationship. It’s come along way over the years. Things really seemed to improve after they were acquired by Concur.
TripIt is good for some things and not so great at others. When it works, it works beautifully. When it fails, it’s an epic fail.
TripIt is great for collecting all of the various confirmations and assembling a comprehensive itinerary for your travel plans. It’s as simple as forwarding on your confirmations via email. TripIt collects those and constructs the trip itinerary.
While TripIt supports most major travel providers, if you’re going with smaller, non-chain or lesser known companies, TripIt makes it difficult. They’ll simply send you an email indicating they couldn’t process your confirmation. Then, you have to enter all of the details manually. While it’s not that difficult to fill in all the fields, it is time consuming. They could easily simplify the process by capturing the data and then letting you apply the appropriate data to the correct fields. It would make adding these “unsupported” confirmations much easier.
Since TripIt captures the information from the confirmation, it doesn’t keep a copy of your original confirmation. If you ever need to have the actual confirmation document, your hosed. You’ll have to keep that elsewhere. While it’s not often you need the original, we’ve had several instances over the years where it’s been necessary. That’s why we use Dropbox and SendtoDropbox for the actual confirmations themselves.
Sharing or printing your entire itinerary with TripIt is fairly straight forward. If you want to leave a copy of your itinerary with friends, or give them access to view it online, TripIt works well. It would be nice to have more customization options as to what information is included, but many will find it adequate.
TripIt is great for groups that travel together. You can make connections and share your travel information. For co-workers or travel buddies, this feature can be indispensible. Especially if your travel plans differ from theirs. It’s a great way to stay up-to-date with changes that others incur.
TripIt Pro can also be used to track all of your loyalty programs. Simply input your various airline, hotel or car rental programs and you’ll have all of your information in one place.
While TripIt is free for basic services, you can pay an annual fee of $49 and upgrade to TripIt Pro. You’ll get flight update notifications, baggage pick up information, as well as itinerary changes via email or pushed to your mobile device if you have their app. We’ve had varying luck. It’s very nice to know that as you pull up to the gate, where you’ll be going to pick up your checked baggage. The problem is sometimes the information is delayed. There have been times when we’ve already picked up our luggage, 30 minutes after landing and the notification finally comes through.
TripIt is certainly helpful. We just home someday, they’ll fix a few of these overlooked items and have better consistency at push notifications.